A Special Safeguard Against Unnecessary Loss of Service

For various reasons, certain groups of Oklahoma Natural Gas residential customers have difficulty remembering and/or managing their financial obligations on a monthly basis. The Oklahoma Natural Gas Third Party Notification Plan provides a special safeguard for these customers against loss of service due to nonpayment of past due bills.

Under this program, the customer designates a consenting "third party" to receive a copy of the final billing notice we send prior to disconnecting service. The "third party" usually is a caregiver such as a relative, friend or clergyman. The notice gives this individual ample time to assist the customer in taking action before service is discontinued.

Enrollment in the Third Party Notification Plan doesn't obligate the designated "third party" to pay the bill, or to be responsible for payment. But, neither does it exempt the customer from obligation for payment. Service is discontinued if payment or appropriate arrangements aren't made or kept.

Once Third Party Notification is in place, it remains in effect until the customer or "third party" asks to be removed from the program. Oklahoma Natural Gas needs to be notified if the customer or the "third party" moves, or if the customer wants or needs to designate a new "third party." Oklahoma Natural has no liability if the designated "third party" fails to receive the final notice and/or assist the customer in resolving the obligation for service.